The American Academy of Pediatrics (AAP) was using AtTask – now known as Workfront. A year into the usage of the software, AAP began facing greater problems. The project management tool proved not to be a good fit for all team members. Constant changes and new features in the software made it difficult for the team to keep up and caused several bugs in the application.
- The Gantt chart was buggy
- Data was lost in the project management software
- Unsatisfied with the help system
- Weak reporting features
- Difficulty importing and exporting data to MS Project
- The licenses became more expensive
“AAP is MS Project based. It was a nightmare to get the data out of there [AtTask],” claimed the IT Project Manager at AAP. The integration with MS Project was less than satisfactory when it came to importing and exporting their data. A lot of training was based on ‘trial and error’ which only added extra work for the already overloaded project managers. “It was very difficult and frustrating to play the guessing game when it came to our projects.”