"Dear Angela, how can I ensure that my team and I deliver or exceed client expectations?"

Do you know what the expectations are? Some of it is assumed obviously like finishing on time, staying within budget and meeting the deliverables. You might be surprised to find out though that there are hidden agendas or expected obstacles that are going to make success challenging. Some clients are going to be super easy to pull this information from, others not so much. The more you build your relationship with the client, the more you can ask about their expectations.

Are you and your team capable of meeting those expectations? Be sure to take a hard, honest look at skill sets as you start a project. Make sure you have the resources you need to complete each part of the project. Every project has its unique components to consider and you want to be sure everyone on the team is comfortable with what is being asked of them. If not, get some help, blow the whistle, raise the flag. Whatever it takes.

But staying AHEAD of the game is the real answer. Know what is needed and provide it.



  

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ABOUT THE AUTHOR: Angela PM is the executive leader of Project Insight’s latest project management platform, PI#team. She is a natural born leader and of course, Project Management is her passion. Angela is a Project Management Consultant with over 15 years of experience managing complex website projects. She has worked her tail off to become the best professional in her industry. Many in her field respect, admire and even fear the amount of dedication and detail she puts into her work. Her expertise, coupled with her positive and straight-forward attitude make her the perfect person to get industry insight from.

Online 10/16/2017
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