PI DevOps - System Status

10 of 26
Update 2:01am (PST) There was a degraded service and our Dev-Ops team recycled the systems and Project Insight should be back up and running. Devops and Support will continue to monitor for any further errors. As of approxmiately 01:49am(PST) November 16, 2017 Project Insight received alerts of ... (more)
by: Alex Roman in:    PI DevOps - System Status   
Subscribe to this RSS Feed
We will be performing maintenance during the following time: Monday, November 13th, 6 PM - 8 PM PT During this time frame, you may experience a brief interruption of service. It is anticipated that the interruption will be 15 minutes or less. Contact the Project Insight Support Team with any questio... (more)
by: Alex Roman in:    PI DevOps - System Status   
Subscribe to this RSS Feed
Update as of 1:57pm PDT As a follow up to our earlier Status message, we wanted to provide a little more detail during today's brief outage with Project Insight® (PI): At 5:44 AM PDT, the datacenter lost connection with PI systems PI's internal notification systems alerted PI staff - we o... (more)
by: Margaret Campbell in:    PI DevOps - System Status   
Subscribe to this RSS Feed
If you work in our Sandbox, you are used to visiting your URL with sandbox inserted (e.g. [yourcompanyname].sandbox.projectinsight.net). That URL is changing as of November 30th 2017. We are changing the way we operate Sandbox to follow SaaS best practices. To follow SaaS best practices, P... (more)
by: Margaret Campbell in:    PI DevOps - System Status   
Subscribe to this RSS Feed
Project Insight services will be unavailable for a critical, unscheduled application update over the next several minutes, starting at approximately 10 AM Pacific time. The update has completed and the system is up again as of 10:05 AM Pacific time. System performance may remain unusually slow o... (more)
by: Wes Kliewer in:    PI DevOps - System Status   
Subscribe to this RSS Feed
UPDATE: 11:25 AM Pacific Time The intermittent issue has been identified and resolved. We will continue to closely monitor. Time: 10:10 AM Pacific Time Project Insight is experiencing intermittent performance issues and we are currently investigating. We apologize for th... (more)
by: Denise Rodriguez in:    PI DevOps - System Status   
Subscribe to this RSS Feed
Early this morning, shortly after midnight Pacific time, the email notification system started spooling email to the send queue without delivering the email. It has affected numerous customers, but not all. We have been working throughout the day to determine the problem and will update this notice ... (more)
by: Wes Kliewer in:    PI DevOps - System Status   
Subscribe to this RSS Feed
As a follow-up to last night's change to a new email send (SMTP) provider, we did see a few hours of delays for email receipt of notifications this morning. The dashboard notifications and RSS feeds continued to function normally. No email was lost and customers are expected to see the spooled email... (more)
by: Wes Kliewer in:    PI DevOps - System Status   
Subscribe to this RSS Feed
Update 10:02am (PST) The database indexes were rebuilt and it appears that levitated the issue, Devops and Support will continue to monitor for any further errors. As of approxmiately 9:49am August 2nd, 2017 Project Insight received alerts of time out errors happening with Project Insight, Dev-O... (more)
by: Alex Roman in:    PI DevOps - System Status   
Subscribe to this RSS Feed
Update 2017-08-08: The SMTP services change referenced below will occur this evening. SMTP services (outbound email) for all cloud-based customers will be migrating to a new service provider, SendGrid. This email service will be used to send all PI outbound email, which includes email received f... (more)
by: Wes Kliewer in:    PI DevOps - System Status   
Subscribe to this RSS Feed
10 of 26