PI DevOps - System Status

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Early this morning, shortly after midnight Pacific time, the email notification system started spooling email to the send queue without delivering the email. It has affected numerous customers, but not all. We have been working throughout the day to determine the problem and will update this notice ... (more)
by: Wes Kliewer in:    PI DevOps - System Status   
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As a follow-up to last night's change to a new email send (SMTP) provider, we did see a few hours of delays for email receipt of notifications this morning. The dashboard notifications and RSS feeds continued to function normally. No email was lost and customers are expected to see the spooled email... (more)
by: Wes Kliewer in:    PI DevOps - System Status   
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Update 10:02am (PST) The database indexes were rebuilt and it appears that levitated the issue, Devops and Support will continue to monitor for any further errors. As of approxmiately 9:49am August 2nd, 2017 Project Insight received alerts of time out errors happening with Project Insight, Dev-O... (more)
by: Alex Roman in:    PI DevOps - System Status   
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Update 2017-08-08: The SMTP services change referenced below will occur this evening. SMTP services (outbound email) for all cloud-based customers will be migrating to a new service provider, SendGrid. This email service will be used to send all PI outbound email, which includes email received f... (more)
by: Wes Kliewer in:    PI DevOps - System Status   
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We will be performing maintenance during the following time: Thursday, June 23 6 PM - 8 PM PT During this time frame, you may experience a brief interruption of service. It is anticipated that the interruption will be 15 minutes or less. Contact the Project Insight Support Team with any questions. s... (more)
by: Alex Roman in:    PI DevOps - System Status   
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Project Insight had experienced slowness and unscheduled down time for some customers this morning , Friday at approximately 10:30am PST. However, Project Insight is back up and running now at 10:47am PST. We are currently working to identify the cause of the slowness and will update the blog when w... (more)
by: Alex Roman in:    PI DevOps - System Status   
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We will be performing maintenance during the following time: Saturday, May 27 8 AM - 10 AM PT During this time frame, you may experience a brief interruption of service. It is anticipated that the interruption will be 15 minutes or less. If you want to stay in the loop of wh... (more)
by: Denise Rodriguez in:    PI DevOps - System Status   
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Update at 8:47am PST: Project Insight experienced slowness and unscheduled down time for some customers this morning , Wednesday at 6:45am PST. However, Project Insight is back up and running now at 8:47am PST. We are currently working to identify the cause of the slowness and will update the bl... (more)
by: Shanelle Harrell in:    PI DevOps - System Status   
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We will be performing maintenance during the following time: Thursday, March 29 6 PM - 8 PM PT During this time frame, you may experience a brief interruption of service. It is anticipated that the interruption will be 15 minutes or less. If you want to stay in the loop of w... (more)
by: Denise Rodriguez in:    PI DevOps - System Status   
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The application is currently not responding. We are investigating the problem and will continue to update this post as we work toward the solution. The system is back online. It was not responsive for approximately 10 minutes between 8:05 and 8:15 AM USA PDT and began responding again after some ... (more)
by: Wes Kliewer in:    PI DevOps - System Status   
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