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PI DevOps - System Status

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Scheduled downtime:This Saturday, July 21st, for approximately two hours between the window of 8am and 12pm PDT Project Insight will be down for server upgrades. This Saturday's downtime is a necessary server upgrade to (eventually) move our Software as a Service (SaaS) operations to Micro... (more)
by: Margaret Campbell in:    PI DevOps - System Status   
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6:27 AM PDT: A configuration error on the windows service prevented alerts from being processed overnight. Sending alerts have been restored as of this time. All alerts were logged, but were not sent via email. We apologize for any inconvenience. If you have any questions, contact us ... (more)
by: Margaret Campbell in:    PI DevOps - System Status   
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4:03 AM PDT: Users may have been experiencing connectivity issues and a reboot was required during that time Project Insight was down for approximately 5 minutes. We apologize for any inconvenience. If you have any questions, contact us at support@projectinsight.com.
by: Alex Roman in:    PI DevOps - System Status   
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4:05 PM PDT: Project Insight will be performing planned maintenance and the site will be down this evening for approximately 15 minutes, during the window of 6PM - 9PM (PDT). We apologize for any inconvenience during this time. If you have any questions, contact us at support@projectinsigh... (more)
by: Alex Roman in:    PI DevOps - System Status   
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9:00 PM PDT: Our engineers have resolved the issue. They are currently rebuilding all of the indexes. PI will be operating at 100% by 10 pm PDT. 3:05 PM PDT: PI is still experiencing degraded service resulting in intermittent errors. As a result, Project Insight will be unavailable for a s... (more)
by: Alexa Ortega-Mendoza in:    PI DevOps - System Status   
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4:15 PM PST: Project Insight will be performing planned maintenance and the site will be down tomorrow, Saturday, June 16, 2018 between the window of 10 AM - 2PM (PST). We apologize for any inconvenience during this time. If you have any questions, contact us at support@projectinsight.com
by: Alex Roman in:    PI DevOps - System Status   
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UPDATE 6:58 AM PDT: At 6:20 am we became aware that the database server was unresponsive. We then initiated a reset of the database server which caused the main application to be offline for approximately 20 minutes between 6:20 am and 6:40 am. We apologize for any inconvenience during this... (more)
by: Richard Gold in:    PI DevOps - System Status   
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6:07 AM PDT: Project Insight is experiencing some issues were you may get a time out error, our team is working on fixing the issue and will update you once it has been resolved. We apologize for any inconvenience during this time. If you have any questions, contact us at support@projectinsi... (more)
by: Alex Roman in:    PI DevOps - System Status   
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9:39 AM PDT: For 3 minutes during 9:35AM to 9:38AM if you were connected to the one server that was experiencing server errors you would have received a Project Insight error page. That server was taken offline so no users will get routed to that server and alleviate users getting server errors. ... (more)
by: Alex Roman in:    PI DevOps - System Status   
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Services latency was detected and required a services reset at approximately 1:40 PM Pacific Daylight Time. We will update this post as we progress or if we expect more than a few minutes of downtime. At 1:53 Pacific time PI is back up and running with full functionality.
by: Wes Kliewer in:    PI DevOps - System Status   
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