PI® SECURITY & TRUST

HOSTED SECURITY HELD TO THE HIGHEST INDUSTRY STANDARD
Security at PI®
Secure, confidential
data policy
3rd party vulnerability
scans every week
Multi-regional data centers
in event of disaster
Easily get up-to-the-minute
system status updates
A Partner You Can Trust
System Status
PI Dev Ops

Planned & Unplanned Events
Software Updates
Every 2 Weeks

Tues, Thurs or Sat
Uptime Rate
99.98%

*Average from 2008-2018
Data Center Facilities
Data Facility Access
Data Backups
Data Encryption
Downtime Procedures
Miscellaneous
Support Policy (Service Level Agreement)
Classification Description Response Time Resolution Time
1 - Critical Business critical function is down
Major impact to Customer's business
No workarounds exist
As soon as possible, using reasonable commercial efforts, but no more than 1 hour 24 hours
2 - Major Business critical function is impaired or degraded
There are time-sensitive issues that impact ongoing production
Workaround exists, but it is only temporary
4 hours 2 days
3 - Minor Non-critical function down or impaired
Does not have significant current production impact
Performance is degraded
1 business day 4 weeks
4 - Low Non-critical, function down or impaired
No business impact
Generic service enhancements
1 business day Mutually agreed timeframe based on prioritization