DIRAC works with a large portfolio of clients, most often on infrastructure projects throughout Mexico. Over the past ten years, infrastructure projects that were traditionally performed only by government agencies have opened up to private companies. Large construction companies are now granted concessions to execute the design, construction, and operation of these infrastructure projects. For this reason DIRAC is often contracted to perform technical studies and onsite revision of quality control materials.
- Needed a way to provide clients with simple, secure access to project status
- Other software used had a difficult user interface
- No ability to review resource allocation across multiple projects and timelines.
The Chief Excecutive Officer (CEO) is ultimately responsible for the overall success of DIRAC's projects, whether large ones such as infrastructure projects, or smaller ones involving commercial buildings and resort hotels. At any given time, DIRAC performs between 20-40 simultaneous projects.
With so many projects in motion, efficiency is of the utmost importance. DIRAC's project managers used Microsoft Project desktop, and were required occasionally to use Primavera as part of contractual obligations. During the course of a project, managers needed a way to give clients appropriate access to project information, such as basic status and progress reports. However, the required software was not simple for clients to learn, and access controls were not as sophisticated as they would have liked. As a result, clients were forced to wait for weekly or monthly project reports in order to receive updates about the status of work.
In addition, the project managers found it difficult, with Microsoft Project desktop, to perform accurate resource allocation across all of their projects. With efficient use of resources a major contributing factor to profitability, DIRAC recognized the need to have accurate, cross-project resource tracking.