When it first started, Surecom Network Solutions developed an ad hoc project management process using Excel spreadsheets to manage projects and allocate resources. It was a cumbersome, time-intensive process that made it difficult for project managers to accurately assess the status of projects throughout the organization. In addition, Surecom used an entirely different program to manage finances.
- Lacked a project management solution that coordinated all business processes
- Lacked the ability to accurately track project status and resource allocation
- Lacked effective workflow to approve project documents in a timely manner
"Each department had its own processes, which increased the chances of errors," says Surecom's Account and Project Manager. "This was not a good way to manage project costs, record revenues, allocate resources and generate different reports." The company depended on the accounting staff for information to make informed decisions. Because there was no centralized system, there was often a one month data lag, which made it difficult to track real-time status.
As a result, the management team was unsure as to how projects were doing or how resources were performing. If problems arose, they were unable to address them in a timely manner. In addition, managers did not want to affect the engineers' morale by letting them go and then not have them be available when project work increased. So managers would sometimes hide the fact that not all of their team were fully utilized at a time of insufficient work.