Telered was operating on a 22-year-old platform that lacked transparency. Everything was done manually on Microsoft Project, Excel and SharePoint, making it difficult to gather all necessary information each month for more than 40 ongoing projects. Many projects resided on remote laptops, which required project managers to ask resources to send status information. Managers then met every Monday and used PowerPoint to report project progress.
- Lacked transparency, making it difficult to consolidate information scattered throughout the company on different computers and in different forms
- Inability to make accurate project and resource forecasts
- Lacked a central repository for efficient resource allocation
"I knew where all the data was," said Telered's project vice president, "but I was forced to manually consolidate all project information into a single portfolio which, frankly, was a real pain." One major problem with the old platform was the inadequacy of project and resource forecasting. This was caused by a lack of standardized rules and processes. Some managers used one set of tools to track resource allocation while others used different solutions, making it difficult to consolidate information. Since there was no central repository, executive management was unable to easily determine which resources were working on what projects, if resources were under- or over-utilized, or when they would be free to work on new projects.