"We had no clear understanding of the universe of work occurring in our IT department," a project manager asserts. "Because of that, we lacked the ability to promise project delivery dates and the ability to forecast into the future for planning services."
- No clear understanding of the universe of work in the portfolio
- No reliable data going into the project system
- No overall resource visibility so no one knew what the bottlenecks were
Time entry was performed in a SharePoint site that was integrated into Microsoft Project Server—a clunky solution at best. As a result, project managers had to periodically upload project schedules with the latest updates. Reporting was poor because there was no reliable data going into the system. People were not reporting time on tasks accurately, project schedules were not updated, and every bit of work was not listed. To make matters worse, there was no overall resource visibility, so project managers were unable to even see where the bottlenecks were.