The information technology (IT) department at NFI is responsible for a wide variety of projects across three major areas of focus. "The majority of our time, probably 75%, is spent doing projects for external customers, supporting warehouse or transportation services," said the Chief Information Officer (CIO) at NFI. "IT is an integral part of bringing up that type of solution. We have to bring the warehouse management system up. Then we work the integration with the customers and directly with the external customers through our operations, their operations and their IT groups."
- Lacked company transparency across project groups and continents.
Unable to see all task assignments for each project or company wide
No efficient way to track actual time spent against time estimated
Limited manual resource allocation process
Differing management methodologies between project groups causing confusion for supporting IT teams