The purchasing department of Tierpoint Hosted Solutions is responsible for purchasing equipment for customer installations and internal projects.
- Lacked the ability to keep projects organized
- Needed a central repository for sharing information
- No way to manage resource workloads for efficient workflow
The company's old system had difficulties keeping projects organized. Because information was scattered, people in different departments and different locations could not access all the data they needed. Nor could the project system generate reports. "We make volume purchases for almost every department as well as our customers," said Tierpoint's purchasing agent. "We're responsible for delivering the right equipment to the right Data Center, and often, requests come in quickly. Since our old system couldn't track data, it wasn't possible to share project information to determine what equipment was where. We didn't even have a unified numbering system for tracking purposes. Instead, we were forced to use email to communicate project status with everybody." Purchasing also required a central repository for unified traffic data, deliveries and finances. Since they did not have one, they kept tabs on accounts in Excel and, again, communicated through email. It was a clunky process. "We had problems with missing information, late orders and miscommunication in general," the purchasing agent said. "We agreed it was time for a project management solution."