The Business Solutions Group is the liaison between the information technology (IT) department and business groups within the company. "We're a part of IT, but we serve to close the communication gap between the business side and IT," explained the Director of IT and head of the Business Solutions Group. "We're in the middle, making sure we improve communications."
- No way to track resource allocation
- Lack of accurate timeline and percent complete information
- Compromised ability to provide project estimates covering scope and impact
With a focus on clear communications and detailed requirements, the Business Solutions Group typically works on anywhere from 10 to 20 projects at a time. "Right now, for example," said the Business Solutions Group Manager, "we have an upgrade to our point-of-sale system, so it's 'all hands on deck,' and while that's one project, there are 50 different things to prepare for that project. Sometimes when we have a large project like this, it's considered one project, but we've broken it up into subprojects and then release candidates underneath those subprojects. It'll be a two-month rollout. We'll bring stores up in six different groups." Three official project managers work within the Business Solutions Group, but up to ten technical leads in the group may be called upon to take charge of projects or subprojects as needed.