Business Process Mapping and Management

Who should attend:
These webinars are intended for project sponsors, function/business unit managers, portfolio managers, program/project managers, project team members, auditors, and other business stakeholders. These webinars are for individuals who desire to improve the outcome of the business environment or can be used as a refresher for those with a PMP for PDU credits.

Business Objectives:
• Define your business processes
• Identify and eliminate unnecessary costs and activities
• Develop process workflows and initiate Business Process Management initiatives

Numerous organizations have not defined their business processes! Eighty-five percent (85%) of an organization's quality and efficiency problems are built into its current systems. There is a tendency for businesses to get complacent with the “Tribal Knowledge” approach and with increased learning curves which result in delivery delays and increased lifecycle costs. Learn how to identify and eliminate unnecessary costs and activities that don't add value through identification of: core processes; non-value added work; system flaws resulting in poor quality; human resource capacity planning. This session provides the essence of simplified yet practical approach to Kaizen; defining and developing process workflows; initiation of Business Process Management (BPM) initiatives; and how efficiency and customer satisfaction may be improved.

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Online 8/27/2012
Updated on: