Project Insight for Zendesk Support

Consolidate, prioritize, and manage important work between your Support and Management teams.

  • Quickly escalate issues to get worked on so customers remain happy
  • Directly view tickets and comments made in Zendesk
  • Communication and progress automatically synced back and forth between Zendesk and PI®

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Integration Features


Issue Management
Manage project issues from one place. With our Zendesk Support integration, your team members can review Zendesk ticket comments from PI issues and/or tasks.


Visibility
Gain end-to-end issue visibility. Link a Zendesk ticket to a task or issue and users in PI can directly view tickets and comments made in Zendesk.


Customer Satifaction
Improve customer satisfaction. Our powerful integration allows you to better manage project issues to cut to cut down on double-data entry for a faster response to customers.
To learn more about Project Insight's integration for Zendesk Support, contact us.

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