Children's Hospital & Medical Center's IT department consists of some 60 IT personnel who are responsible for keeping the hospital's technology up to date, whether it's installing new equipment, updating software, or troubleshooting day-to-day questions from clinical and business colleagues. The team embraces the mission statement "so that all children have a better chance to live."
- Lacked visibility to manage all IT projects throughout the department and organization
- Lacked interactivity - IT staff had limited access to current project tasks and timelines
- Needed an interactive product to allow team members to update projects and issues
- Needed a competent project management solution to replace Microsoft Project for most project plans
"As in any hospital, our IT department has dozens of projects going at any one time," explains the IT Project Manager. "In the past we relied on the regular version of Microsoft Project to track our larger projects. We wanted to track and report on projects at an organization level. To do this would have required a Microsoft Project's Enterprise license. We could not justify this cost, so we started our search for another, more cost-effective project management tool." "We wanted the ability for our staff to interact in real time. Since most of our technicians did not have access to Microsoft Project, we had to meet in person or rely on email to get updates. This was inefficient. Consequently, we didn't always know the status of each project. For example, a project might appear to be late but actually it was on time." "For IT Leadership and our project managers, we wanted the 30,000-foot view to see everything happening at once, and we weren't able to do that."