Before PTI established its program office, project teams chose any processes, management and reporting tools they preferred. Everything from spreadsheets, checklists and punch lists were in use. However, as the company grew, project leaders made the decision to open a program office. Along with program office, they wanted to establish and support a more formal project management methodology. The goals were to improve customer service and to streamline project management for greater overall efficiency.
- Needed support for implementation of project management process
- Time consuming to track project and task status manually
- No easy way to share information or work collaboratively with clients
The Program Office Coordinator explained, "Many of our projects have to do with package development, which is our core business. We develop plastics solutions for the medical and other industries." After creating the program office, adopting project management tools and processes, the team was able to more readily report on project status, to collaborate and to share information with clients without a significant amount of manual effort. Plastic Technologies' Program Office is now tasked with establishing and maintaining an efficient, collaborative project management environment for those clients that have engineering and research and development goals to accomplish. At any given time, the Program Office group manages between five and ten projects for customers and for project engineers, who are responsible for the final delivery of the projects.