"Our department builds telecommunication infrastructures in the Oklahoma-Kansas region," said Pioneer Telephone's Department Manager of Wireless Infrastructure. "We manage cell tower construction to ensure they are built on time and on budget."
- Lacked a central repository for effective project tracking
- No way to track resource allocation
- Lacked an automated system to allow real-time updates from multiple team members
In the past, managing operations was difficult because obtaining accurate project management updates was almost impossible. Information about projects was presented via a variety of media including paper based notebooks, Excel spreadsheets, handwritten notes and multiple conference calls. Field representatives in rural areas made updates on the fly whenever they had a few spare minutes. "There was no process or tool that allowed multiple users to make updates simultaneously," the Department Manager of Wireless Infrastructure continued. "Updates were coming from many different places and sources, and each one had to be manually entered into the system. Often we relied on multiple conference calls so managers could enter updates from the field. It was a slow, time-consuming process." "Because of this, we had one primary goal: to automate our project system. Everything else was secondary."